Compliments, comments or complaints

At Rumney Care we always aim to provide high quality services to everyone who accesses them. However, we are aware that occasionally we don’t get things right.

Your views are important to us. If you don’t tell us what is wrong we won’t know how to improve. We will do our best to put things right and prevent them from happening again.

Definition of a complaint

‘An expression of dissatisfaction with any of our services which requires a response.’

A complaint is treated seriously whether it is made in person, by telephone, by letter, by fax, by email, or through our website.

Compliments and suggestions

We don’t just want to hear about what is going wrong, we would also like to hear from you about services that are delivered well.

How to make a complaint, compliment or suggestion

You can make a complaint, compliment or suggestion in a number of ways. Remember to provide contact details so that we can respond to you. You can:

Speak directly to the manager of the service on:

02921990019

You can write to us:

Unit 3 Ground Floor, Castleton Ct, Fortran Rd, Cardiff CF3 0LT

You may wish to email us:

info@rumneycare.com 

or you can contact us via our website:

www.rumneycare.com

Confidentiality

All complaints will be dealt with in a confidential manner. Anonymous complaints will be acted on, however it would be better if you provide us with contact details so that we can let you know the outcome of your complaint.

Escalating your concerns

Cardiff County Council

Room 337, County Hall, Atlantic Wharf, Cardiff, CF10 4UW

Tel: 029 22 330 888

Vale of Glamorgan Council

Docks Office, Subway Rd, Barry, Vale of Glamorgan, CF63 4RT

Tel: 01446 704299

Care Inspectorate Wales (CIW)  

Welsh Government office, Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ  Tel: 03007900126